You can reach our customer care team by emailing us at support@modobags.com. We’re here to assist you with any inquiries regarding orders, products, or returns.

We aim to respond to all emails within 24 to 48 business hours. During peak times, there may be slight delays, but we always do our best to assist you promptly.

Orders are typically processed within 1–2 business days. Standard delivery usually takes 5–7 business days, depending on your location. You’ll receive a tracking link as soon as your order ships.

Yes, we offer hassle-free returns within 7 days of delivery. Items must be unused and in original packaging. Once your return is received and inspected, a refund will be processed within 5–7 business days.

We sincerely apologize for any inconvenience. If you receive a damaged item, please email us at support@modobags.com with your order number and clear photos of the product within 48 hours of delivery. We’ll arrange a replacement or issue a refund as soon as possible